:root{--ink:#172f35;--muted:#738487;--green:#087e75;--green-dark:#08655e;--line:#e3e9e7;--surface:#fff;--canvas:#f4f7f5;--nav:#122f34;--light-green:#e8f4ef;--amber:#9d6a14;--radius:14px}*{box-sizing:border-box}body{margin:0;color:var(--ink);background:var(--canvas);font:14px/1.5 'Segoe UI',Arial,sans-serif}a{color:var(--green);text-decoration:none}a:hover{text-decoration:underline}button,input,select,textarea{font:inherit}button,a,input,select,textarea,summary{outline-offset:3px}button{cursor:pointer}input,select,textarea{width:100%;padding:11px 12px;border:1px solid #d7e1dc;border-radius:8px;background:#fff;color:var(--ink);min-width:0}input:focus,select:focus,textarea:focus{outline:2px solid #90c8bd;border-color:transparent}textarea{resize:vertical}label{display:flex;flex-direction:column;gap:7px;font-size:13px;font-weight:600;margin-bottom:17px}h1,h2,h3,p{margin-top:0}h1{font-size:26px;letter-spacing:-.7px;line-height:1.25;margin-bottom:0}h2{font-size:19px;letter-spacing:-.3px;margin-bottom:7px}h3{font-size:17px;margin-bottom:18px}p{line-height:1.65}small,.small{font-size:12px}.muted{color:var(--muted)}.eyebrow{font-size:10px;font-weight:700;letter-spacing:1.9px;color:var(--muted);display:block;margin-bottom:8px}.button{display:inline-flex;align-items:center;justify-content:center;gap:12px;border:1px solid var(--green);border-radius:8px;background:var(--green);color:white;padding:10px 16px;font-weight:600;white-space:nowrap;text-decoration:none}.button:hover{background:var(--green-dark);text-decoration:none}.button.subtle{background:white;color:var(--ink);border-color:var(--line)}.button.subtle:hover{background:var(--light-green)}.small-button{padding:7px 11px;font-size:12px}.wide{width:100%}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius)}.padded{padding:26px}.section-gap{margin-top:24px}.row-between{display:flex;align-items:center;justify-content:space-between;gap:10px}.inline-form{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.inline-form input:not([type=hidden]){width:auto}.notice{padding:13px 17px;background:#edf3f1;border:1px solid #d9e6df;border-radius:9px;margin-bottom:18px;font-size:13px}.notice.success{color:#126345;background:#e7f4eb}.notice.warning{color:#825d1c;background:#fff6e5;border-color:#f0dfb9}.notice p{margin:8px 0 0}.notice[hidden]{display:none}.badge{padding:3px 8px;border-radius:6px;background:#eef1f2;color:#738087;font-size:10px;font-weight:600;white-space:nowrap}.badge.bot{color:#087a66;background:#e4f5ee}.badge.waiting{color:#9a6811;background:#fff1d9}.badge.active{color:#5376aa;background:#eaf0fb}.badge.closed{color:#777;background:#eee}.app-shell{display:grid;grid-template-columns:218px minmax(0,1fr);min-height:100vh}.sidebar{background:var(--nav);color:#d2dfdf;padding:30px 18px 20px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}.brand{display:flex;align-items:center;gap:13px;font-size:17px;line-height:1.18;color:#fff;letter-spacing:-.2px}.brand:hover{text-decoration:none}.brand strong{font-weight:650}.brand-mark{font-size:30px;font-weight:800;background:#29b69c;color:#092f32;width:43px;height:43px;display:flex;align-items:center;justify-content:center;border-radius:14px 14px 14px 4px;font-family:Georgia,serif}.nav-caption{font-size:9px;letter-spacing:1.9px;color:#78999a;margin:44px 12px 14px}.nav-link{padding:12px 12px;display:flex;align-items:center;gap:10px;color:#acc6c7;font-size:12px;border-radius:8px;margin-bottom:4px}.nav-link:hover{background:#1b3b3f;text-decoration:none}.nav-link.selected{color:#fff;background:#23524e}.nav-icon{font-size:18px;width:20px;text-align:center}.sidebar-bottom{margin-top:auto;padding:18px 0 0;border-top:1px solid #2c474b;display:flex;gap:10px;align-items:center}.sidebar-bottom a{color:#e5eeee;font-size:12px}.sidebar-bottom small{display:block;color:#8ca7a7;font-size:10px}.sidebar-bottom form{margin-left:auto}.avatar{width:38px;height:38px;flex:0 0 38px;display:flex;align-items:center;justify-content:center;border-radius:12px;background:#cde9dc;color:#246d58;font-size:16px;font-weight:700}.avatar.soft{background:#eef3ef;color:#6f8979}.logout{border:0;background:none;color:#9ab7b7;font-size:23px;padding:3px}.main-area{min-width:0}.topbar{height:106px;display:flex;align-items:center;justify-content:space-between;padding:22px 34px;border-bottom:1px solid var(--line);background:#fff}.topbar-info{display:flex;gap:20px;align-items:center}.mode-pill{display:flex;align-items:center;gap:7px;color:#17775f;background:#e7f5ed;padding:7px 12px;border-radius:20px;font-size:11px;font-weight:600}.mode-pill i{width:6px;height:6px;background:#3a9d75;border-radius:50%}.mode-pill.mock{color:#987022;background:#fff6e4}.mode-pill.mock i{background:#bc8d33}.today{font-size:12px;color:var(--muted)}.page-content{padding:28px 34px}.footer{display:flex;justify-content:space-between;gap:20px;color:#93a29d;font-size:10px;padding:4px 34px 24px}.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:24px}.stat-card{padding:18px 21px;display:flex;flex-direction:column;background:white;border:1px solid var(--line);border-radius:var(--radius);color:var(--ink)}a.stat-card:hover{text-decoration:none;border-color:#87b5a4}.stat-card>span{font-size:12px;font-weight:600;color:#6c807c}.stat-card strong{font-size:30px;line-height:1.4;font-weight:600;letter-spacing:-1px;margin:6px 0}.stat-card small{font-size:10px;color:#97a39e}.stat-card.teal{background:#edf6f1;border-color:#d5e7dd}.stat-card.teal strong{color:#177c62}.stat-card.amber strong{color:#ae7c23}.inbox-grid{display:grid;grid-template-columns:minmax(290px,350px) minmax(0,1fr);min-height:640px;background:#fff;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden}.conversation-list{border-right:1px solid var(--line);min-width:0;display:flex;flex-direction:column}.list-heading{display:flex;align-items:center;justify-content:space-between;padding:20px 18px 14px}.list-heading h2{font-size:15px;margin:0}.count{font-size:11px;background:#edf2ef;padding:3px 6px;margin-left:5px;border-radius:5px;color:#607b6d}.filter-form{padding:0 16px 17px}.filter-form>input{font-size:12px;background:#f7f9f7}.filter-row{display:flex;gap:6px;margin-top:9px}.filter-row select{font-size:10px;padding:8px 3px;flex:1;width:0}.filter-row button{font-size:11px;padding:7px 9px}.conversation-items{max-height:620px;overflow:auto}.conversation-item{display:flex;padding:17px 15px;gap:11px;border-top:1px solid #eef1ee;color:var(--ink)}.conversation-item:hover{background:#f5f9f6;text-decoration:none}.conversation-item.current{background:#edf6f0;box-shadow:inset 3px 0 var(--green)}.conversation-info{flex:1;min-width:0}.conversation-info strong{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:160px}.conversation-info time{font-size:9px;color:#7e9186;white-space:nowrap}.conversation-info .small{font-size:10px;margin:4px 0}.department-label{max-width:145px;text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.pagination{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 18px;font-size:11px;color:var(--muted);margin-top:auto}.chat-panel{display:flex;flex-direction:column;min-width:0;background:#fafcf9}.empty-chat{min-height:580px;display:flex;flex:1;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:32px}.empty-chat h2{font-size:20px}.empty-chat p{color:#8a9b92;font-size:13px}.empty-symbol{display:flex;align-items:center;justify-content:center;background:#eaf3ec;color:#80aa93;font-size:45px;border-radius:25px;width:85px;height:85px;margin-bottom:26px}.empty-list{text-align:center;color:var(--muted);padding:40px 20px}.chat-header{display:flex;align-items:center;gap:12px;padding:18px 22px;background:white;border-bottom:1px solid var(--line)}.chat-header h2{font-size:16px;margin-bottom:2px}.chat-person{flex:1}.chat-controls{background:white;padding:12px 20px;border-bottom:1px solid var(--line);font-size:11px;display:flex;flex-wrap:wrap;align-items:center;gap:10px}.chat-controls details{width:100%;color:var(--muted)}summary{cursor:pointer}.transfer-form{display:grid;grid-template-columns:1fr 1fr auto;gap:10px;align-items:end;padding-top:12px}.transfer-form label{margin-bottom:0}.transfer-form select{font-size:12px}.history-links{display:flex;flex-direction:column;padding:10px;gap:6px}.messages{padding:24px;display:flex;flex-direction:column;gap:15px;max-height:520px;min-height:270px;overflow:auto;flex:1}.message{max-width:85%;border:1px solid #e1e8df;border-radius:12px;background:white;padding:12px 14px;align-self:flex-start;box-shadow:0 2px 3px #16331e03}.message.outgoing{align-self:flex-end;background:#e7f3e9;border-color:#dcebdd;border-radius:12px 12px 3px 12px}.message.incoming{border-radius:12px 12px 12px 3px}.message p{white-space:normal;overflow-wrap:anywhere;font-size:12px;margin:5px 0 8px;line-height:1.75}.message-source{font-size:10px;color:#6b8d75;font-weight:600}.message footer{display:flex;justify-content:flex-end;gap:10px;font-size:9px;color:#7b9685}.delivery-error{color:#9d4c35;font-size:11px;border-top:1px solid #e6dacd;padding-top:8px;margin-top:8px}.compose-area{padding:16px 20px;background:#fff;border-top:1px solid var(--line)}.compose-form textarea{background:#f8faf7;resize:vertical;font-size:13px;max-height:300px;margin-bottom:9px}.compose-form .small{font-size:10px;max-width:260px}.compose-form button{font-size:12px}.window-info{display:block;font-size:10px;color:#8d9c92;margin-top:10px}.older-link{text-align:center;font-size:11px}.section-heading{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:23px}.section-heading p{margin:7px 0 0;font-size:13px}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse;text-align:left;white-space:nowrap}th{background:#f9fbf9;color:#7c8e85;font-size:10px;letter-spacing:.4px;font-weight:600;padding:15px 20px;border-bottom:1px solid var(--line)}td{font-size:12px;padding:18px 20px;border-bottom:1px solid #edf1ec}tr:last-child td{border-bottom:0}.report-filter{display:flex;align-items:end;gap:14px;padding:20px;margin-bottom:24px;flex-wrap:wrap}.report-filter label{margin-bottom:0}.report-filter input{width:170px}.menu-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}.menu-card{padding:23px}.menu-card>.row-between:first-of-type{margin-bottom:18px}.menu-number{background:var(--light-green);color:var(--green);border-radius:11px;display:flex;align-items:center;justify-content:center;width:39px;height:39px;font-size:19px;font-weight:650}.check{display:flex;flex-direction:row;align-items:center;gap:7px;margin:0;font-weight:400;font-size:12px}.check input{width:16px;height:16px;accent-color:var(--green)}.add-menu{padding:20px;margin-top:22px}.add-menu .form-grid{margin-top:20px}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.settings-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:24px;align-items:start}.hours-grid{display:flex;flex-direction:column;gap:16px;margin:24px 0}.hours-row{display:grid;grid-template-columns:minmax(90px,1fr) 90px 12px 90px;gap:8px;align-items:center;font-size:12px}.hours-row input[type=time]{padding:8px 3px;font-size:12px}.connection-note{margin-top:20px}.department-form{display:flex;gap:10px;margin-bottom:13px}.department-form input{font-size:12px}.test-guide ol{padding:0;list-style:none;counter-reset:step}.test-guide li{position:relative;padding:0 0 15px 40px;counter-increment:step}.test-guide li:before{content:counter(step);position:absolute;left:0;top:0;background:var(--light-green);color:var(--green);border-radius:50%;width:27px;height:27px;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700}.test-guide li p{color:var(--muted);font-size:12px;margin:5px 0}.test-guide li strong{font-size:13px}.test-guide .eyebrow{margin-bottom:14px}.account-form{max-width:540px}.login-shell{display:grid;grid-template-columns:1fr 1fr;min-height:100vh}.login-intro{display:flex;flex-direction:column;justify-content:space-between;background:var(--nav);color:#c9dcda;padding:50px 13% 40px}.login-intro h1{font-size:56px;letter-spacing:-2px;line-height:1.12;color:#f1f7f3;margin-bottom:25px;font-weight:600}.login-intro .eyebrow{color:#65ad9b;margin-bottom:22px}.login-intro p{font-size:15px;color:#96b4ad}.intro-pill{background:#214a43;border:1px solid #3d685a;color:#8cc8a7;width:fit-content;border-radius:20px;padding:8px 14px;margin-top:28px;font-size:11px}.login-intro small{color:#6b9891;font-size:11px}.login-form{display:flex;align-items:center;justify-content:center;padding:40px}.login-box{max-width:360px;width:100%}.login-box h2{font-size:30px;margin:10px 0}.login-box form{margin-top:30px}.login-box .button{margin-top:6px;justify-content:space-between;padding:13px 18px}.login-box>p:last-child{margin-top:22px;text-align:center}.error-card{max-width:600px;background:#fff;padding:40px;margin:15vh auto;border:1px solid var(--line);border-radius:20px}.error-card h1{margin-bottom:20px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.mobile-back{display:none}
@media(min-width:1700px){.page-content{max-width:1600px;margin:auto}.inbox-grid{grid-template-columns:390px minmax(0,1fr)}.messages{max-height:620px}}
@media(max-width:1200px){.app-shell{grid-template-columns:185px minmax(0,1fr)}.sidebar{padding-left:12px;padding-right:12px}.page-content{padding:23px 22px}.topbar{padding:22px}.inbox-grid{grid-template-columns:290px minmax(0,1fr)}.conversation-info strong{max-width:115px}.menu-card{padding:18px}.settings-grid{gap:16px}.hours-row{grid-template-columns:minmax(70px,1fr) 76px 7px 76px;gap:5px}.hours-row .check{font-size:11px}.padded{padding:20px}.chat-header,.compose-area{padding-left:16px;padding-right:16px}.compose-form .row-between{flex-wrap:wrap}.compose-form button{margin-left:auto}.login-intro h1{font-size:48px}}
@media(max-width:1000px){.settings-grid{grid-template-columns:1fr}.stats-grid{gap:10px}.stat-card{padding:15px}.menu-grid{grid-template-columns:1fr}.nav-link{font-size:11px}.inbox-grid{grid-template-columns:260px minmax(0,1fr)}.list-heading .small{display:none}.conversation-info strong{max-width:105px}.conversation-item{padding:15px 10px;gap:7px}.conversation-item .avatar{width:30px;height:30px;flex-basis:30px;border-radius:9px}.conversation-info time{font-size:8px}.conversation-info .badge{font-size:9px}.transfer-form{grid-template-columns:1fr}.chat-controls .inline-form{gap:6px}.chat-controls .button{padding:6px;font-size:10px}.topbar-info .today{display:none}}
@media(max-width:760px){.app-shell{display:block}.sidebar{position:relative;height:auto;padding:15px 18px;gap:12px}.sidebar .brand{font-size:13px}.sidebar .brand br{display:none}.sidebar .brand-mark{height:32px;width:32px;font-size:24px;border-radius:10px}.sidebar .brand strong{margin-left:4px}.nav-caption{display:none}.sidebar-bottom{position:absolute;right:18px;top:15px;margin:0;padding:0;border:0;gap:8px}.sidebar-bottom .avatar,.sidebar-bottom small{display:none}.sidebar-bottom a{display:block;max-width:85px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar nav{display:flex;overflow:auto;gap:5px}.nav-link{padding:8px 10px;margin:0;white-space:nowrap;font-size:11px}.nav-icon{display:none}.topbar{height:88px;padding:19px}.topbar h1{font-size:23px}.eyebrow{font-size:8px}.mode-pill{font-size:10px;padding:6px 9px}.page-content{padding:18px 14px}.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-bottom:18px}.stat-card{padding:12px 15px}.stat-card strong{font-size:25px;margin:1px 0}.stat-card small{font-size:9px}.stat-card>span{font-size:11px}.inbox-grid{display:block;min-height:400px}.conversation-list{border-right:0}.conversation-items{max-height:none}.conversation-info strong{max-width:none;font-size:13px}.conversation-info time{font-size:10px}.conversation-item{padding:18px;gap:12px}.conversation-item .avatar{width:38px;height:38px;flex-basis:38px}.conversation-info .small{font-size:11px}.chat-panel{display:none}.inbox-grid.has-selection .conversation-list{display:none}.inbox-grid.has-selection .chat-panel{display:flex}.mobile-back{display:block;font-size:10px;margin-bottom:6px}.messages{min-height:300px;max-height:55vh;padding:18px}.message{max-width:94%}.chat-controls .button{font-size:11px;padding:8px}.empty-chat{min-height:360px}.section-heading{align-items:start;flex-direction:column}.section-heading h2{font-size:18px}.section-heading p{font-size:12px}.report-filter{gap:10px;padding:15px}.report-filter input{width:140px}.footer{padding:10px 20px 20px;font-size:9px}.footer span{display:none}.form-grid{grid-template-columns:1fr}.hours-row{grid-template-columns:1fr 85px 10px 85px}.hours-row .check{font-size:12px}.menu-card .row-between:last-child{flex-wrap:wrap;gap:14px}.login-shell{grid-template-columns:1fr}.login-intro{padding:25px 30px;gap:30px;min-height:260px}.login-intro h1{font-size:36px;margin-bottom:12px}.login-intro h1 br{display:none}.login-intro>small,.login-intro p,.intro-pill{display:none}.login-intro .eyebrow{margin-bottom:12px}.login-form{padding:35px 25px}.login-box h2{font-size:26px}.error-card{margin:10vh 15px;padding:25px}}

.faq-editor{border-top:1px solid var(--line);padding-top:20px;margin:20px 0}.faq-item{background:#f5f9f6;border:1px solid #dce8df;border-radius:10px;padding:16px;margin:14px 0}.faq-item>.row-between{margin-bottom:16px}.faq-editor>.button{margin-bottom:12px}.faq-number{color:var(--green);font-size:13px}.faq-item textarea{line-height:1.65}.faq-empty[hidden]{display:none}